Receptionist/Administrative Assistant

Position Summary A well-established Baltimore law firm is seeking a professional, organized, and customer-service-oriented Receptionist / Administrative Assistant to serve as the first point of contact for clients, visitors, and callers. This position plays a critical role in creating a positive client experience while providing administrative support to attorneys and staff throughout the firm. The ideal candidate is polished, dependable, detail-oriented, and capable of managing multiple priorities in a fast-paced professional environment. Essential Responsibilities Reception & Client Services • Greet clients, visitors, and vendors in a professional and welcoming manner. • Answer and direct incoming telephone calls using a multi-line phone system. • Manage visitor sign-in procedures and conference room scheduling. • Coordinate refreshments and meeting arrangements for clients and guests. • Receive, sort, and distribute incoming mail, packages, and deliveries. • Maintain reception and common areas to ensure a professional appearance. Administrative Support • Provide administrative support to attorneys, paralegals, and firm management. • Draft, edit, proofread, and format correspondence and other documents. • Schedule meetings, appointments, and conference calls. • Manage calendars and assist with coordinating attorney schedules. • Assist with data entry, filing, scanning, and document management. • Prepare outgoing mail, courier packages, and certified mailings. • Order and maintain office and kitchen supplies. • Assist with client intake and onboarding processes. • Support special projects and firm-wide initiatives as assigned. Records & Office Management • Maintain physical and electronic filing systems. • Assist with document organization and records management. • Coordinate office equipment service requests and vendor communications. • Ensure confidentiality of client and firm information at all times. Qualifications • High school diploma or equivalent required; Associate's degree preferred. • Minimum of 2 years of receptionist, administrative assistant, or office support experience. • Prior law firm, professional services, or corporate office experience preferred. • Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams. • Strong written and verbal communication skills. • Excellent customer service and interpersonal skills. • Strong organizational skills and attention to detail. • Ability to manage multiple tasks while maintaining professionalism and accuracy. • Professional appearance and demeanor. Preferred Qualifications • Experience working in a law firm or legal environment. • Familiarity with document management systems and legal terminology. • Experience supporting multiple professionals in a fast-paced office setting. Schedule Monday – Friday Full-Time | In-Office The successful candidate will be a dependable team player who delivers exceptional client service, maintains a high level of professionalism, and contributes to the efficient operation of the firm.